Welcome to RentWise (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of the RentWise website, platform, services, and any communication or interaction with us (collectively, the “Services”).

By using our Services, you agree to the following Terms. If you do not agree, please do not use our website or submit any information through our forms.

1. About RentWise

RentWise operates as a rental housing intermediary (huurwoningbemiddelaar). We connect prospective tenants with landlords who offer apartments, houses, and other residential properties for rent.

RentWise:

• Does not own the properties listed on our website.
• Acts solely as a mediator between landlord and tenant.
• Provides a platform for housing listings and handles tenant applications.

RentWise is not responsible for:

• Decisions made by landlords
• The final acceptance or rejection of tenant applications
• The content or accuracy of property information provided by landlords

2. Use of Our Services

By using RentWise, you confirm that:

• You are at least 18 years old.
• The information you provide is truthful, accurate, and complete.
• You will not use the platform for fraudulent or unlawful purposes.
• You will comply with these Terms and any applicable laws.

RentWise reserves the right to:

• Decline applications
• Remove or modify listings
• Restrict access to users who violate these Terms

3. Tenant Applications

When responding to a rental listing, tenants must provide personal information and upload a mandatory screening report.

4. Property Listings

RentWise publishes property listings provided by landlords. While we strive for accuracy, RentWise:

• Does not guarantee that listings are error-free
• Is not responsible for outdated, inaccurate, or incorrect property information
• May update, modify, or remove listings at any time

Availability may change without notice.

5. Service Fees

RentWise may charge fees for certain services, such as:

• Subscription services for receiving early access to rental opportunities
• Administrative or processing costs (if applicable)

All fees will be clearly communicated before payment is required. Fees are non-refundable unless otherwise stated.

6. Responsibilities of Landlords

Landlords who list properties through RentWise agree to:

• Provide accurate and lawful information
• Communicate honestly with RentWise and applicants
• Follow national rental laws and regulations
• Respect privacy and data protection requirements

RentWise may refuse listings from landlords who violate these obligations.

7. Limitations of Liability

To the fullest extent permitted by law, RentWise is not liable for:

• Decisions made by landlords or tenants
• Property conditions, defects, or disputes
• Incorrect, outdated, or misleading listing information
• Losses resulting from the use (or inability to use) our Services
• Delays, interruptions, system failures, or data breaches beyond our reasonable control

RentWise acts strictly as an intermediary and does not:

• Guarantee the suitability of any tenant
• Guarantee the quality, safety, or legality of any property
• Enter into rental agreements on behalf of landlords

8. User Conduct

You may not:

• Provide false or misleading information
• Impersonate another person
• Upload harmful, illegal, or malicious content
• Attempt to damage or disrupt our platform
• Harass or misuse communication channels
• Circumvent our tenant selection procedures

Violation of this section may result in termination of access.

9. Privacy & Data Protection

Your use of our Services is also governed by our Privacy Policy, which explains how personal data is collected, processed, and protected.

You must read and agree to the Privacy Policy before submitting personal information.

10. Third-Party Services & Links

Our website may contain links to external platforms (e.g., property listing portals). RentWise is not responsible for:

• Content on third-party websites
• Privacy practices of external services
• Accuracy of third-party information

Use of third-party platforms is at your own risk.

11. Intellectual Property

All content on the RentWise website, including:

• Text
• Logo
• Branding
• Design elements
• Website structure
• Images created by RentWise

…is the intellectual property of RentWise and may not be copied, reproduced, or used without written permission.

12. Termination of Access

RentWise may suspend or terminate access to the platform if:

• You violate these Terms
• You misuse the Services
• Fraud, manipulation, or false information is detected
• You engage in actions harmful to RentWise, landlords, or other users

We may also modify or discontinue any part of our services at any time.

13. Disclaimer

RentWise provides services “as is” and “as available”. We do not guarantee:

• Continuous or error-free website operation
• Accuracy of listings
• Acceptance of any rental application

Use of our platform is at your own risk.

14. Governing Law

These Terms are governed by the laws of The Netherlands.

Any disputes arising from these Terms must be addressed under the competent courts in Amsterdam, unless otherwise required by law.

15. Changes to These Terms

RentWise may update these Terms from time to time. The newest version will always be available on our website with an updated “Last updated” date.

Continued use of the Services means you accept the revised Terms.