RentWise mediates between landlords and tenants and does not own the properties listed on our website. We act as an intermediary to match landlords with suitable potential tenants.

RentWise (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data with the highest level of care, transparency, and compliance with all applicable laws, including the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, visit our website, respond to rental listings, or communicate with us.

By using RentWise services or submitting your information through any of our forms, you agree to the practices described in this policy.

2. Personal Data We Collect

We collect the following categories of personal data depending on your interaction with RentWise:

3. Legal Basis for Processing

RentWise processes your personal data under one or more of the following GDPR legal bases:

• Article 6(1)(b): Contractual necessityTo assess applications, communicate with you, or mediate between tenant and landlord.
• Article 6(1)(c): Legal obligationTo comply with rental regulations and documentation requirements.
• Article 6(1)(f): Legitimate interestTo protect landlords’ properties and ensure reliable tenant screening.
• Article 6(1)(a): ConsentWhen you voluntarily provide optional information or agree to marketing communication.

4. Why We Process Your Personal Data

We use your personal information for the following purposes:

5. Sharing Your Personal Data

We may share your data only when necessary and always with strict confidentiality.

• 5.1 Landlords: Your relevant application information (excluding unnecessary personal data) may be shared with the landlord of the property you applied for, after we validate your screening report.
• 5.2 Screening Verification: We may contact the screening company (only among the four approved parties) to verify the authenticity of your screening report.
• 5.3 Service Providers: Trusted third parties that help us host or maintain our website, secure and store data, or provide communication tools. These providers process data on our behalf and under strict data protection agreements.
• 5.4 Legal Obligations: We may disclose your data when required by law or valid legal request.

RentWise never sells or trades personal data to third parties.

6. Data Storage & Retention

Your personal data is stored securely on encrypted servers within the European Economic Area (EEA).

We retain your data only for as long as necessary:

• Tenant applications: up to 12 months
• Landlord information: as long as the business relationship exists
• Screening reports: deleted after the assessment period unless legally required to store longer
• General inquiries: up to 6 months
• Legal/administrative records: up to 7 years (as required by law)

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

• • Right of access – Request a copy of your data
• • Right to rectification – Correct inaccurate information
• • Right to erasure – Request deletion (“right to be forgotten”)
• • Right to restrict processing – Limit how your data is handled
• • Right to data portability – Receive data in a usable format
• • Right to object – Stop certain types of processing
• • Right to withdraw consent – If processing is based on your consent

To exercise your rights, contact: privacy@rent-wise.com

We will respond within 30 days, as required by law.

8. Cookies & Tracking Technologies

RentWise uses cookies to:

• Ensure website functionality
• Improve user experience
• Analyze website traffic

You can manage or disable cookies through your browser settings. A separate Cookie Policy may be provided if required.

9. Data Security

We take data protection seriously and implement the following safeguards:

• Encrypted data storage
• Secure transmission (HTTPS)
• Access control and authentication
• Regular security audits
• Limited data access for staff

Despite our efforts, no digital system is 100% secure. We commit to notifying users and authorities in case of any data breach as required by GDPR.

10. International Data Transfers

RentWise stores data within the EEA whenever possible. If service providers outside the EEA are used, we ensure GDPR-compliant safeguards such as Standard Contractual Clauses (SCCs), adequacy decisions, and compliance audits.

11. Updates to This Policy

RentWise may update this policy occasionally. The latest version will always be available on our website. We recommend reviewing this page regularly.

12. Contact Information

For questions about this Privacy Policy or your personal data rights:

RentWise – Privacy Department

privacy@rent-wise.com